Challenge
Contempora has been in the Chilean financial market for more than 20 years, with factoring, leasing, insurance and stock brokerage. Its risk analysis centered on the tax folder (carpeta tributaria), and its risk and sales teams wanted to work more efficiently.
Solution
The team brought Fapro into two key areas. In risk, it uses each client’s source data to run more thorough analyses in minutes. In sales, it uses the same data to prospect and to understand its clients’ business relationships. When a deal raises questions, the team goes back to Fapro to gather more background before deciding.
Result
Contempora has multiplied its client portfolio since it started using its clients’ source data. José Luis Costas, Commercial Manager, says they enrolled a significant number of clients and ruled out suspicious deals with a broader view of each client’s financial situation.
For Contempora, deciding with its clients’ source data is part of its digital transformation strategy, and its next step is to get more out of risk evaluation in its stock brokerage line.